SR+ Billing FAQ

This article answers frequently asked questions regarding account Billing.

TIP: contact SalesRabbit Support or email billing@salesrabbit.com with any additional questions.

What happens if I decide to cancel before my renewal date?

SalesRabbit accounts will remain active for the full contract length. However, if you'd like to cancel your SalesRabbit subscription, you can reach out to the SalesRabbit Support Team or Customer Account Manager Team to make sure it won't renew at the end of your current term. You may also refer to your contract for more information on our refund policy.

Workspaces are not charged for the number of deactivated users. Workspaces are billed by the number of active user licenses, or the number of active users if greater than the number of active licenses.

Upon sign up, the SalesRabbit Account Executive will help you determine a minimum number of user licenses for the workspace. Workspace Owners/Admins are then responsible to manage the number of users on the account based on how many active licenses you need. SalesRabbit bills for "active" user licenses at or above your user minimum.
- For example:
  - If your workspace has 20 active users and there are still 20 active users when your next billing cycle begins, you will again be billed for the 20 users.
  - If three users are deactivated in the middle of a billing cycle and now have 17 active users, you may add or reactivate up to 3 users at no additional cost.
  - If adding (or reactivating) users beyond the number of available user licenses you started the billing cycle with, we will generate a new invoice and bill for the additional licenses. When the new billing cycle begins you will be invoiced and billed for the number current active users at or above your user minimum.
To avoid any unnecessary charges we encourage our customers to manage their users closely to ensure they have the licenses they need and are deactivating users when needed.
Your workspace user count is displayed on the "Users" page in the Web App. Visit our Users Help Center Article to assist you in managing your users and user licenses.

Yes. If you add or activate users beyond the “high-water mark” during a billing cycle, we will bill a prorated cost for those users based on the amount of time remaining in the billing cycle.
We do not prorate costs for users that are deactivated in the middle of a billing cycle, however, this does free up an active user license(s) allowing you to reactivate/add new users at no additional cost.

No. SalesRabbit works on a subscription basis and the plan, billing cycle, and any add-ons will apply to all users' licenses.

Not every account will be the same. The date you are billed will be determined by the day your service with SalesRabbit began and will follow your subscription plan (monthly, quarterly, or annual). Here's an explanation on how billing cycles work depending on your subscription plan:
Annual Billing: when adding users, they're billed for the remainder of your annual term.
- Example: if you add users in month 6 of a 12-month term, you'll be billed for the remaining 6-months.
- Next Renewal: at the start of the next annual term, you'll be billed for all active users on the account for the full 12-month term.
Quarterly Billing: you're billed for each quarter upfront. If you add users mid-quarter, they'll be billed for the remainder of that quarter.
- Example: if you add a user in month 2 of a 3-month quarter, you'll be billed for 1-month for that user.
- Next Renewal: at the start of the next quarter, you'll be billed for all active users on the account for the full quarter.
Monthly Billing: you're billed monthly, and any added users are prorated based on the time remaining in the month.
- Example: if you add a user halfway through the month, you'll be billed for half a month for that user.
- Next Renewal: on the next monthly billing date, you'll be billed for all active users for the full month.

We strive to help our customers keep their account billing up to date and inform them if it falls past due. If your account is past due you will receive reminders from our Billing Team (billing@salesrabbit.com) outlining any outstanding invoices.
If the account is past due for more than 15 days it may be deactivated while we work out the billing situation. If your account is past due, please contact our Support Team so we can help resolve the situation or provide an extension if needed.

If your account has been canceled for less than 30 days you may reach out to the SalesRabbit Support Team to reactivate the account.
If the account has been canceled for more than 30 days please reach out to the SalesRabbit Sales Team and they'll help you start a new agreement tied to your original SalesRabbit account.

SalesRabbit accounts work on a subscription basis and it is not possible to "pause" an account except in cases where local government mandates prevent our customers from working. If your company is not able to work for a time due to a local mandate, please contact the SalesRabbit Support Team to explore options.

If you decide to cancel your account, you may export your data before your account is inactivated. For help with exporting your data, click HERE .

Pro Tips