Rewards - Amplify

Article Overview

Turn game rewards into real-world prizes. This article is a guide to customizing your reward shop and coins within Amplify. The reward shop allows you to offer a variety of prizes that cater to different motivations within your team.

TIP: Rewards is only available to Pro/Enterprise accounts. SalesRabbit does not provide any rewards offered in your shop.

Part 1: Rewards Permission

In order to manage an account's reward shop, a user must have the Rewards Permission enabled for their Amplify user. This part will walk through how to check if a user has the Rewards permission enabled for their Amplify user.

• Log in to Amplify on the web -> select the "Manage" in the bottom left corner -> click "Users".

• Select the desired user -> click "Admin Access".

• Ensure that the user either has "Company Access" or, specifically, the "Reward" permission enabled.
• Don't forget to click "Save Changes" before navigating away!

Part 2: Reward Shop Management

This part will demonstrate how to manage the items available in your Amplify Reward Shop. Items in the shop are also visible from the Amplify mobile app.

• Log in to Amplify on the web -> select the "Rewards" tab from the left menu.
• There are many sections within the rewards tab.

• Items listed in the "Reward Shop" are items that users can purchase with the coins they have earned.
• To add a new reward to your shop, select "+ New Reward" in the upper right corner..

• When creating a reward, users will need to provide a "Title", a "Description", set the numbers of "Coins" you'd like the reward to be worth in the shop, and edit additional reward settings such as limiting the quantity, auto-approval, limit period, purchase limit...
  
  • Tip: best practice is to track coins based on a 10:1 ratio (an item that costs my company $100 should be worth 1,000 coins in the shop).
• After setting up your new reward, click "Add" at the bottom.

• Existing rewards can be edited/disabled by selecting the three dot icon on the reward itself.
  • Tip: any disabled rewards are accessible by selecting the "Disabled" button on the Reward Shop.

• If a user purchases an item with their coins, it will appear as a request under "Requests & Transactions".
• Admins must approve/decline all reward purchases. It is then between the admin and the rep to determine how/when they will receive their reward.

• Potential Transaction Statuses:
  • Completed
  • Pending
  • Declines: for rewards requests where the admin chose to deny the purchase for whatever reason.
  • Cancelled: for rewards requests where the user withdrew the purchase before it could be approved.
  • Refunded: for rewards requests that were initially approved, but needed to be retroactively withdrawn for whatever reason.
  • Aborted: a fairly raree status taht indicates the transaction in question failed to complete.

Part 3: Coins Setup

Admins can automate how their users earn coins under the "Coins Setup" tab.

• Under the "Coins Setup" tab, admins are able to establish how reps can earn coins through earning Achievements or marking specific lead statuses.

• Whether assigning coin values to Achievements or Activities (marking specific lead statuses), select the category -> locate the Achievement/Lead Status -> enter the value of coins a user should automatically earn upon earning the Achievement/marking the lead status.
• Click "Save Changes" once complete.

• Users will now be able to earn coins when they earn an Achievement or mark a lead with a designated lead status!

Part 4: Earnings

This part will cover the "Earnings" tab in the Rewards section. This page provides a quick summary of users' activity for a designated period, displaying how many coins have gone in and out of their account, how many coins are being hel din reserve for prize purchases or battle bets, and a current balance.

Note: if you do not have admin access, you will only see your own name here.

• Under "Earnings" admins will find a list of each Amplify user, along with how many coins they have earned.
• Coins listed on the earnings page are coins that a user can spend on items in the reward shop.
• After setting a date range, admins will be able to view:
  • How many coins that user has earned within that period.
  • How many coins the user has spent within that period.
  • How many coins the user has on reserve, or towards ongoing battles/purchases.
  • Each user's overall spending balance.

Part 5: Coins Budget

This part will cover how to manage your coins budget. Amplify allows account admins to assign budgets for admins, enabling a controlled spending on competitions and endorsements.

• Under "Coins Budget", admins will find a list of other admins or users who have the Rewards permission enabled.
• Admins are able to use the coins from their budget to offer coins as a reward in competitions and do spot endorsements.
  • Note: In order to offer coins as a reward in competitions, you must have coins in your budget!
• After setting a date range, admins will be able to view:
  • How many budgeted coins that user has received within that period.
  • How many budget coins the user has used within that period.
  • How many budget coins the user has leftover/received from outside of the period.
  • Each user's overall budget coin balance.

• Budget admins can request additional budgets, which account admins can approve or decline.
• Admins can choose to use their budget or own coins for endorsements, with mandatory budget use for competition prizes.
• Account admins have the authority to self-allocate budgets and monitor individual transactions, ensuring expenditures align with company needs.

Pro Tips

• Visit the Rewards - Mobile article to see how the reward shop appears on the Amplify mobile app.